IT Service Desk Specialist
2 weeks ago
Insight Global is seeking a skilled IT Service Desk Administrator to join our team in St. Rose, LA. As a key member of our IT team, you will be responsible for providing advanced technical support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and in-person
- Diagnose and resolve complex technical issues related to software, hardware, and applications
- Collaborate with IT Operations to generate root cause analysis for severity 2 and 3-level incidents
- Communicate solutions to end-users in a clear and concise manner
- Assist with inventory management, shipping, and receiving
- Perform minor desktop hardware repair and maintenance
Requirements:
- Bachelor's degree in Information Technology or related field
- 5+ years of experience providing end-user support for software, hardware, and applications
- Familiarity with Microsoft Technologies and Cisco Meraki Hardware
- Valid driver's license and acceptable driving record
Benefits:
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA account options
- 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
About Insight Global:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
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