Front Desk Supervisor

1 day ago


New Orleans, Louisiana, United States Omni Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Omni Royal Orleans Hotel. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and leading a team of front desk agents.

Key Responsibilities
  • Organize and direct daily activities of front desk agents to ensure efficient and friendly guest service.
  • Supervise front desk agents to ensure that established procedures are followed and guests receive exceptional service.
  • Establish procedures, prepare and coordinate schedules, and expedites workflow to ensure seamless guest experience.
  • Assist with hiring, training, motivating, and rewarding front desk agents to ensure a high-performing team.
  • Review daily room availability and inform all appropriate staff to ensure accurate room assignments.
  • Review status of departures and relay all pertinent information to front desk agents and other staff to ensure a smooth check-out process.
  • Perform front desk agent responsibilities as needed to process guests expediently, including checking guests in and out, responding to guest questions, and resolving guest problems/complaints.
  • Ensure that guests' needs are fulfilled and their stay is as pleasurable as possible, and assist with dining, entertainment, or transportation reservations as needed.
Requirements
  • At least 2 years of experience in the hospitality industry, preferably in a supervisory role.
  • Ability to work a flexible schedule, including AM, PM, weekends, and holidays.
  • Previous supervisory experience and a college degree are preferred, but not required.
  • Must be able to stand for prolonged periods of time and have the ability to work flexible shifts and hours, including weekends and holidays.
  • Bilingual skills are strongly preferred.
What We Offer

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We offer a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service.



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