Enterprise Service Desk Specialist

5 days ago


New Orleans, Louisiana, United States Leidos Full time
Job Summary

We are seeking a highly skilled and motivated Help Desk Support Representative to join our team at Leidos. As a member of our team, you will play a critical role in providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide tier 1 level support to clients via phone and online channels
  • Perform troubleshooting and resolve technical issues in a timely and efficient manner
  • Document and communicate outage information to colleagues and clients
  • Execute scripts and perform other technical tasks as required
  • Correlate events and incidents for management of IT Services
Requirements
  • Active DOD Secret clearance
  • DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
  • Must be willing to work shifts, including evenings and weekends
Preferred Qualifications
  • Experience in IT customer service, including 2 years of IT ticketing system experience and 1 year of experience in remote desk takeover tools and usage
Compensation

The Leidos pay range for this job level is $26.27+/hr. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.



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