Enterprise Service Desk Specialist III
5 days ago
Linchpin Solutions, Inc. is seeking a highly skilled and experienced Enterprise Service Desk Specialist III to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients and ensuring that their technical issues are resolved in a timely and efficient manner.
Key Responsibilities:- Provide technical support to clients via phone, email, and internal ticketing system
- Troubleshoot and resolve technical issues using established procedures and knowledge base resources
- Log, categorize, track, and update tickets throughout the resolution process, ensuring adherence to Service Level Agreements (SLAs)
- Provide excellent customer service by actively listening to client concerns, clearly explaining solutions, and maintaining a professional and courteous demeanor
- Escalate complex issues to appropriate support teams while keeping clients informed
- Document solutions to recurring problems and contribute to the internal knowledge base for future reference and improved self-service options
- High school diploma or equivalent required; Bachelor's degree in Information Technology preferred
- 3+ years of experience providing enterprise-level help desk support
- 1+ year of customer service experience
- 1+ year of troubleshooting experience
- CompTIA Security+ certification
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Linchpin Solutions, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application today.
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