Intermediate Systems Support Specialist

2 weeks ago


Annapolis Junction, Maryland, United States NiSUS Technologies Corporation Full time
Position Overview
As an Intermediate Systems Support Specialist at NiSUS Technologies Corporation, you will play a crucial role in the implementation, troubleshooting, and maintenance of our Information Technology (IT) systems. Your expertise will help manage the IT system infrastructure and oversee all processes related to these systems.

Key Responsibilities
- Provide comprehensive support for IT systems, ensuring smooth day-to-day operations, monitoring, and resolving issues across client/server/storage/network devices, as well as mobile devices.
- Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) support, identifying, diagnosing, and resolving technical problems efficiently.
- Facilitate effective communication regarding status updates to management and clients, ensuring transparency throughout the resolution process.
- Assist in the dispatch of system and hardware issues, remaining actively involved until resolution is achieved.

Technical Proficiencies
- Configure and manage both UNIX and Windows operating systems, including the installation and loading of operating system software.
- Troubleshoot and maintain the integrity of network components while implementing enhancements to improve system reliability and performance.

Qualifications
- TS/SCI with polygraph clearance is mandatory.
- A minimum of ten (10) years of experience as a Systems Administrator in projects of similar scope and complexity is required.
- A Bachelor's degree in a technical field from an accredited institution is essential; alternatively, five (5) years of additional Systems Administrator experience may substitute for a degree.
- Proficiency in Linux (OpenShift) and Kubernetes is expected.

Certifications
Applicants must possess one or more of the following certifications:
- A+
- Network+
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP

Benefits
- Health & Life Insurance
- Dental Insurance
- Disability Insurance
- 401K Retirement Plan with Matching
- Tuition Assistance
- Vacation and Sick Leave
- Hiring Bonuses
- Referral Recruitment Program



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