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IT Systems Support Specialist

2 months ago

Annapolis Junction, Maryland, United States Avid Technology Professionals, LLC Full time
Position Overview
The role of the IT Systems Support Specialist involves a variety of responsibilities aimed at ensuring the smooth operation of IT infrastructure. This includes:
  • Technical Assistance: Delivering support for the deployment, troubleshooting, and maintenance of IT systems.
  • Help Desk Management: Handling Tier 1 (Help Desk) inquiries, identifying issues, diagnosing problems, and providing resolutions.
  • System Operations: Overseeing daily configuration and operational activities of IT systems.
  • User Support: Assisting users in accessing and effectively utilizing IT systems.
  • Escalation Support: Providing Tier 1 and Tier 2 problem identification, diagnosis, and resolution for complex issues.
  • Monitoring and Maintenance: Supporting day-to-day operations, monitoring system performance, and resolving issues across client/server, storage, network devices, and mobile devices.
  • Communication: Facilitating the escalation process and keeping agency management and internal customers informed about system status.
  • System Optimization: Enhancing system operations and resource utilization while conducting capacity analysis and planning.
  • Troubleshooting Expertise: Utilizing in-depth experience to troubleshoot IT systems effectively.
  • Feedback Provision: Offering detailed analysis and feedback to management regarding escalated support tickets.
  • Hardware Support: Assisting with dispatch systems and hardware issues, remaining engaged throughout the resolution process.
  • Operating System Management: Configuring and managing UNIX and Windows operating systems, installing software, maintaining system integrity, and implementing enhancements for improved reliability and performance.
About Avid Technology Professionals
Avid Technology Professionals, LLC (ATP) is a leading provider of software and systems engineering, as well as acquisition program management services. ATP is committed to pursuing contract opportunities across federal, state, and commercial sectors. Our solutions, delivered by seasoned IT experts, effectively address the diverse IT challenges faced by both government and commercial entities.
Employee Benefits
The ATP Employee Benefits package includes:
  • A supportive and equitable working environment that is both stimulating and challenging.
  • Competitive hourly salary.
  • A unique employee success sharing program that allows employees to share in the company's successes.
  • Automatic approved overtime (as permitted by contract).
  • Retirement pay (401K); fully company-paid, with immediate vesting and a profit-sharing component.
  • Comprehensive medical coverage plans - HMO, Open Access, and PPO options.
  • Flexible and widely accepted dental plan.
  • Progressive overtime policy.
  • Flexible spending account benefits.
  • Lucrative referral bonus policy.
  • Holiday scheduling aligned with government holidays.
  • Robust professional expenses and training program.
  • Computer and internet allowances.
  • Short and long-term disability coverage.
  • Life insurance benefits.