IT Systems Support Specialist

1 week ago


Annapolis Junction, Maryland, United States Avid Technology Professionals, LLC Full time
Position Overview
As an integral member of our IT team, you will be responsible for the implementation, troubleshooting, and maintenance of various IT systems. Your expertise will ensure seamless operations and user support across the organization.

Key Responsibilities:
- Deliver Tier 1 (Help Desk) support by identifying, diagnosing, and resolving user issues.
- Oversee daily configuration and operational activities of IT systems.
- Assist users in navigating and utilizing IT systems effectively.
- Provide Tier 2 (Escalation) support for more complex problems, ensuring timely resolution.
- Monitor and maintain all client/server/storage/network devices, as well as mobile devices, to ensure optimal performance.
- Communicate status updates regarding escalated issues to management and internal stakeholders.
- Analyze system capacity and optimize resource utilization for enhanced performance.
- Utilize in-depth troubleshooting skills to resolve IT system issues.
- Offer detailed analysis and feedback for escalated tickets to management.
- Support the dispatch system and engage in the resolution of hardware problems.
- Configure and manage UNIX and Windows operating systems, ensuring the integrity and performance of network components.

About Avid Technology Professionals
Avid Technology Professionals, LLC (ATP) is a leading provider of software and systems engineering, as well as acquisition program management services. We are committed to delivering innovative solutions that address the IT challenges faced by both federal and commercial sectors.

Employee Benefits:
The ATP Employee Benefits package includes:
  • A supportive and equitable working environment that fosters growth and challenges.
  • Competitive hourly salary.
  • Unique employee success sharing program that allows employees to benefit from the company's achievements.
  • Automatic approved overtime, contingent on contract stipulations.
  • Comprehensive retirement plan (401K) with 100% company contribution and immediate vesting.
  • Medical coverage options including HMO, Open Access, and PPO plans.
  • Flexible and comprehensive dental plan.
  • Progressive overtime policy.
  • Flexible spending account benefits.
  • Generous referral bonus program.
  • Holiday scheduling aligned with government holidays.
  • Robust professional development and training opportunities.
  • Computer and internet allowances.
  • Short and long-term disability coverage.
  • Life insurance options.


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