IT Systems Support Specialist

2 weeks ago


Annapolis Junction, Maryland, United States Avid Technology Professionals, LLC Full time
Position Overview
The role of the IT Systems Support Specialist involves a range of responsibilities aimed at ensuring the smooth operation of IT systems. This includes:
  • Technical Assistance: Deliver Tier 1 (Help Desk) support for identifying, diagnosing, and resolving technical issues.
  • System Management: Oversee daily configuration and operational activities of IT systems.
  • User Support: Assist users in navigating and utilizing IT systems effectively.
  • Problem Resolution: Provide both Tier 1 and Tier 2 support for problem identification and resolution.
  • Operational Support: Monitor and resolve issues related to client/server, storage, network devices, and mobile technology.
  • Communication: Facilitate the escalation of issues and maintain communication with management and internal stakeholders.
  • System Optimization: Enhance system operations and resource utilization through capacity analysis and planning.
  • Troubleshooting Expertise: Utilize in-depth experience to troubleshoot IT systems effectively.
  • Feedback Provision: Offer detailed analysis and feedback to management regarding escalated tickets.
  • Dispatch Support: Assist in managing hardware problems and remain engaged in the resolution process.
  • System Configuration: Configure and manage UNIX and Windows operating systems, ensuring integrity and performance enhancements.
About Avid Technology Professionals
Avid Technology Professionals, LLC (ATP) is a leading provider of software and systems engineering, as well as acquisition program management services. ATP is dedicated to exploring contract opportunities across various sectors, including federal and state governments, as well as commercial industries. Our solutions are crafted by seasoned IT experts to effectively address the diverse IT challenges faced by our clients.
Employee Benefits
The ATP Employee Benefits package encompasses:
  • A supportive and equitable work environment that is both stimulating and challenging.
  • Competitive hourly salary.
  • A unique Employee Success Sharing Program that allows employees to benefit from the company's achievements.
  • Automatic approved overtime, subject to contract provisions.
  • Retirement pay (401K) with 100% company contribution, immediately vested with a profit-sharing component.
  • Comprehensive medical coverage plans, including HMO, Open Access, and PPO options.
  • Flexible and widely accepted dental plan.
  • Progressive overtime policy.
  • Flexible spending account benefits.
  • Attractive referral bonus policy.
  • Holiday scheduling aligned with government holidays.
  • Robust professional development and training program.
  • Computer and internet allowances.
  • Short and long-term disability coverage.
  • Life insurance benefits.


  • Annapolis Junction, Maryland, United States Avid Technology Professionals, LLC Full time

    Position OverviewThe IT Systems Support Specialist will be responsible for ensuring the smooth operation and maintenance of various IT systems. This role involves:Delivering assistance for the implementation, troubleshooting, and upkeep of IT infrastructures.Providing Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.Overseeing...


  • Annapolis Junction, Maryland, United States Avid Technology Professionals, LLC Full time

    Position OverviewAs an integral part of our team, the IT Systems Support Specialist will be responsible for the implementation, troubleshooting, and maintenance of various IT systems. This role encompasses a wide range of responsibilities aimed at ensuring the smooth operation of our technological infrastructure.Key Responsibilities:- Deliver Tier 1 (Help...


  • Annapolis Junction, Maryland, United States Avid Technology Professionals, LLC Full time

    Position OverviewThe IT Systems Support Specialist will be responsible for the implementation, troubleshooting, and maintenance of various IT systems. This role involves:Providing Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.Managing daily activities related to the configuration and operation of IT systems.Assisting users...


  • Annapolis Junction, Maryland, United States Avid Technology Professionals, LLC Full time

    Position OverviewThe role of the IT Systems Support Specialist involves a variety of responsibilities aimed at ensuring the smooth operation of IT infrastructure. This includes:Technical Assistance: Delivering support for the deployment, troubleshooting, and maintenance of IT systems.Help Desk Management: Handling Tier 1 (Help Desk) inquiries, identifying...


  • Annapolis Junction, Maryland, United States Farfield Systems Full time

    Job OverviewAbout Farfield Systems, IncBecome a vital member of the team at Farfield Systems, Inc, where we are committed to delivering exceptional services to our government partners. We foster a collaborative atmosphere that promotes professional development while ensuring the highest standards of client satisfaction. Our mission is to cultivate a culture...


  • Annapolis Junction, Maryland, United States NiSUS Technologies Corporation Full time

    Position OverviewAs an Intermediate Systems Support Specialist at NiSUS Technologies Corporation, you will play a crucial role in the implementation, troubleshooting, and maintenance of our Information Technology (IT) systems. Your expertise will help manage the IT system infrastructure and oversee all processes related to these systems.Key Responsibilities-...


  • Annapolis Junction, Maryland, United States BAE Systems Full time

    Job Description Unlock the Power of Supercomputing: Join BAE Systems-One of the Leading Service Providers of HPCsContribute to one of our longest running programs where we orchestrate the support and sustainment of some of the world's largest and most advanced supercomputers.We are more than just gatekeepers, we are the vanguard of support for the modern...


  • Annapolis Junction, Maryland, United States BAE Systems Full time

    Job Description Unlock the Power of Supercomputing: Join BAE Systems-One of the Leading Service Providers of HPCsContribute to one of our longest running programs where we orchestrate the support and sustainment of some of the world's largest and most advanced supercomputers. We are more than just gatekeepers, we are the vanguard of support for the modern...


  • Annapolis Junction, Maryland, United States Avid Technology Professionals, LLC Full time

    Position OverviewAs an integral member of our IT team, you will be responsible for the implementation, troubleshooting, and maintenance of various IT systems. Your expertise will ensure seamless operations and user support across the organization.Key Responsibilities:- Deliver Tier 1 (Help Desk) support by identifying, diagnosing, and resolving user issues.-...


  • Annapolis Junction, Maryland, United States ST2 ManTech Advanced Systems Intl Full time

    Become a part of our team as a Senior Systems Engineering Specialist at ST2 ManTech Advanced Systems IntlWe are seeking a committed expert to operate within the systems engineering domain. This role is ideal for those looking to advance their career in a dynamic environment.Key Responsibilities:Oversee systems engineering initiatives encompassing...


  • Annapolis Junction, Maryland, United States Open Systems Technologies Corporation Full time

    About the RoleWe are seeking a highly skilled System Integration Engineer to join our team at Open Systems Technologies Corporation. As a key member of our agile team, you will play a critical role in providing support for adding new capabilities to a complex system with exacting interface, performance, and security requirements.Key ResponsibilitiesProvide...


  • Annapolis Junction, Maryland, United States DCCA Full time

    DCCA is a veteran-owned IT enterprise dedicated to delivering innovative solutions to a diverse range of government entities and commercial organizations since 1982. We take pride in offering career advancement opportunities along with a competitive salary and benefits package.Position: Systems Administrator 1Security Clearance: Active TS/SCI w/ Poly...

  • IT Systems Specialist

    2 weeks ago


    Annapolis Junction, Maryland, United States Interclypse Inc. Full time

    Job OverviewWelcome to Interclypse, where creativity and dedication converge. Each member of our team plays a crucial role in our narrative of success. We are more than just a workplace; we are a vibrant community united by the goal of redefining excellence. At Interclypse, you will uncover not just a job, but a thriving environment where your skills are...


  • Annapolis Junction, Maryland, United States Open Systems Technologies Corporation Full time

    Job DescriptionOpen Systems Technologies Corporation is a leading provider of Enterprise Security and Cloud Computing solutions to support large organizations. Our capabilities include supplying federal government entities and private businesses with software development, scientific and engineering technical assistance, systems integration and enterprise...


  • Annapolis, Maryland, United States Columbia Technology Partners Full time

    Position Overview:As an IT Systems Support Specialist, you will be responsible for the implementation, troubleshooting, and maintenance of various Information Technology (IT) systems. Your role will involve managing the IT system infrastructure and overseeing processes related to these systems.Key Responsibilities:1. **Operational Support:** Provide...

  • IT Systems Specialist

    2 weeks ago


    Annapolis Junction, Maryland, United States Interclypse Inc. Full time

    Job OverviewWelcome to Interclypse, where creativity and dedication converge. Our team is a crucial element of our success narrative. We are more than just a workplace; we are a vibrant community united by the goal of redefining excellence. At Interclypse, you will experience more than just a job – you will be part of a dynamic environment where your...


  • Annapolis Junction, Maryland, United States Nyla Technology Solutions Full time

    Job OverviewACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIREDWe are seeking qualified candidates for the role of Systems Administrator Level II. If you possess a proven history of delivering exceptional results, we encourage you to consider this opportunity.The Systems Administrator is responsible for the implementation, troubleshooting,...

  • IT Systems Specialist

    2 weeks ago


    Annapolis Junction, Maryland, United States Interclypse Inc. Full time

    Job OverviewWelcome to Interclypse, where creativity meets dedication. Each member of our team plays a crucial role in our journey towards excellence. We are more than just a workplace; we are a vibrant community united by the goal of making a positive impact. At Interclypse, you will experience more than just a job – you will thrive in an environment that...


  • Annapolis, Maryland, United States Systems Integration Inc Full time

    Join Our Team as a Customer Support SpecialistSystems Integration, Inc. is seeking dedicated Customer Support Specialists to provide exceptional service. Our representatives will engage with clients via telephone to deliver information and address inquiries effectively. Key Responsibilities:Assist customers by providing accurate information and resolving...


  • Annapolis Junction, Maryland, United States Columbia Technology Partners Full time

    Job OverviewPosition Summary:As a Linux Systems Specialist, you will collaborate with a dedicated team of IT professionals to implement tailored environments and address technical challenges in support of advanced collaborative capabilities. This initiative is of significant importance to our clients, incorporating the latest commercial off-the-shelf (COTS)...