IT Systems Support Specialist
2 weeks ago
The role of the IT Systems Support Specialist involves a range of responsibilities aimed at ensuring the smooth operation of IT systems. This includes:
- Technical Assistance: Deliver Tier 1 (Help Desk) support for identifying, diagnosing, and resolving technical issues.
- System Management: Oversee daily configuration and operational activities of IT systems.
- User Support: Assist users in navigating and utilizing IT systems effectively.
- Problem Resolution: Provide both Tier 1 and Tier 2 support for problem identification and resolution.
- Operational Support: Monitor and resolve issues related to client/server, storage, network devices, and mobile technology.
- Communication: Facilitate the escalation of issues and maintain communication with management and internal stakeholders.
- System Optimization: Enhance system operations and resource utilization through capacity analysis and planning.
- Troubleshooting Expertise: Utilize in-depth experience to troubleshoot IT systems effectively.
- Feedback Provision: Offer detailed analysis and feedback to management regarding escalated tickets.
- Dispatch Support: Assist in managing hardware problems and remain engaged in the resolution process.
- System Configuration: Configure and manage UNIX and Windows operating systems, ensuring integrity and performance enhancements.
Avid Technology Professionals, LLC (ATP) is a leading provider of software and systems engineering, as well as acquisition program management services. ATP is dedicated to exploring contract opportunities across various sectors, including federal and state governments, as well as commercial industries. Our solutions are crafted by seasoned IT experts to effectively address the diverse IT challenges faced by our clients.
Employee Benefits
The ATP Employee Benefits package encompasses:
- A supportive and equitable work environment that is both stimulating and challenging.
- Competitive hourly salary.
- A unique Employee Success Sharing Program that allows employees to benefit from the company's achievements.
- Automatic approved overtime, subject to contract provisions.
- Retirement pay (401K) with 100% company contribution, immediately vested with a profit-sharing component.
- Comprehensive medical coverage plans, including HMO, Open Access, and PPO options.
- Flexible and widely accepted dental plan.
- Progressive overtime policy.
- Flexible spending account benefits.
- Attractive referral bonus policy.
- Holiday scheduling aligned with government holidays.
- Robust professional development and training program.
- Computer and internet allowances.
- Short and long-term disability coverage.
- Life insurance benefits.
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