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IT Systems Support Specialist

2 months ago

Annapolis Junction, Maryland, United States Avid Technology Professionals, LLC Full time
Position Overview
The IT Systems Support Specialist will be responsible for the implementation, troubleshooting, and maintenance of various IT systems. This role involves:
  • Providing Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.
  • Managing daily activities related to the configuration and operation of IT systems.
  • Assisting users in accessing and utilizing IT systems effectively.
  • Offering Tier 1 and Tier 2 support for escalated issues.
  • Ensuring day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and more.
  • Facilitating communication and status updates to agency management and internal stakeholders.
  • Optimizing system operations and resource utilization, along with conducting system capacity analysis and planning.
  • Providing extensive troubleshooting expertise for IT systems.
  • Delivering detailed analysis and feedback to management regarding escalated tickets.
  • Supporting the dispatch system and hardware issues while remaining engaged in the resolution process.
  • Configuring and managing UNIX and Windows operating systems, installing software, and maintaining network component integrity.
About Avid Technology Professionals
Avid Technology Professionals, LLC (ATP) is a leading provider of software and systems engineering, as well as acquisition program management services. ATP actively seeks to engage in contract opportunities across federal and state governments, as well as in the commercial sector. Our solutions, delivered by seasoned IT experts, effectively address the diverse IT challenges faced in both federal and commercial environments.
Employee Benefits
The ATP Employee Benefits package includes:
  • A supportive and equitable working environment that is both stimulating and challenging.
  • Competitive hourly salary.
  • A unique employee success sharing program that allows employees to participate in the company's achievements.
  • Automatic approved overtime, contingent upon contract stipulations.
  • Retirement pay (401K) with 100% company contribution, immediately vested with a profit-sharing component.
  • Comprehensive company medical coverage plans including HMO, Open Access, and PPO options.
  • Flexible and widely accepted dental plan.
  • Progressive overtime policy.
  • Flexible spending account benefits.
  • Lucrative referral bonus program.
  • Holiday scheduling aligned with government holidays.
  • Robust professional expenses and training program.
  • Computer and internet allowances.
  • Short and long-term disability coverage.
  • Life insurance benefits.