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Assistant General Manager

2 months ago

Fort Lauderdale, Florida, United States Seminole Hard Rock Support Services Full time
Job Summary

We are seeking an experienced Assistant General Manager to join our Nightlife Operations team at Seminole Hard Rock Support Services. The successful candidate will be responsible for supporting the General Manager in venue management and contributing to the development of our venues' identity.

Key Responsibilities
  • Customer Service: Ensure prompt and efficient responses to customer requests and feedback, both verbal and written.
  • Relationship Building: Maintain and create relationships within the industry to increase revenues and guest attendance in the venue.
  • Sales and Conversions: Manage sales and conversions to drive business growth.
  • Shift Handovers: Provide clear handovers during shift changes, ensuring each shift is reviewed and handovers/briefings are carried out.
  • Staff Meetings: Assist with the management/running of staff meetings, ensuring the entire team is fully briefed.
  • Menu and Party Preparations: Stay aware and notified of menu changes, special requests/requirements, and upcoming party reservations, ensuring proper preparation and implementation.
  • Financial Management: Review and communicate financial concerns and new information with the General Manager of the venue.
  • Inventory Control: Manage monthly inventory control/turnover.
  • Cost Control: Control costs without compromising standards and customer experience.
  • Team Management: Assist with building and maintaining an efficient team of employees, driving the team towards meeting and exceeding business objectives.
  • Training and Development: Support the delivery of all key training with the General Manager, identifying training needs and capability gaps within the team.
  • Employee Relations: Promote a positive and open-door policy with venue staff at all times.
  • Workplace Safety: Ensure a safe workplace by identifying and reporting hazards and taking corrective action where needed.
  • Food Hygiene: Respond to alleged food hygiene issues, deploying all necessary resources to protect reputation, guest satisfaction, and FL health regulations.
  • Staff Training: Train staff and address any issues regarding training on a daily and weekly basis.
  • Operations Management: Effectively oversee and direct all venue, lounge, and/or bar operations in a smooth and professional manner.
  • Issue Resolution: Review/addresses venue and staff issues with upper and lower level management in a timely and organized manner.
Qualifications
  • Experience: Must have three (3) years of Restaurant/Nightclub Management experience, preferably in a Casino/Resort environment.
  • Leadership: Proven leadership abilities with emphasis on creating and maintaining positive work environments.
  • Interpersonal Skills: Strong interpersonal and communication skills are essential.
  • Knowledge: Must be knowledgeable with unions.
  • Certifications: A valid Alcohol Awareness Card and Food Handlers License are required and must be obtained before entering this position.
Work Environment
  • The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors, including but not limited to, second-hand smoke, excessive noise, and constant exposure to the general public.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.