Assistant General Manager
4 weeks ago
About Stay Hospitality
Stay Hospitality is a leading hotel management company based in Fort Lauderdale, Florida. We specialize in delivering exceptional guest experiences and fostering growth opportunities for our team members.
Job Description
The Garden Hotel, an upscale independent hotel located on Ocean Boulevard, is seeking a seasoned Assistant General Manager to join our team. As a key member of our leadership team, you will be responsible for supporting the General Manager in overseeing day-to-day operations, ensuring exceptional guest experiences, and meeting financial and operational targets.
Key Responsibilities
- Act as the primary liaison to the General Manager for all department heads, excluding the Director of Sales and Marketing.
- Guide the leadership team in promptly and professionally addressing and resolving guest complaints and concerns.
- Monitor guest satisfaction and implement improvements based on feedback received.
- Conduct regular inspections of the property to ensure cleanliness, safety, and proper maintenance.
- Ensure that high service standards are consistently met throughout the hotel.
- Collaborate with department heads to develop and implement strategies to improve guest services and operational efficiency.
- Fulfill Manager On Duty responsibilities as scheduled, ensuring visibility in public areas during peak times to greet guests and provide assistance.
- Plan and coordinate work schedules for individual team members and departments.
- Support the General Manager in revenue generation initiatives by participating in sales efforts, including meeting with key clients during evening functions and joining sales calls with the Sales Team.
- Create a culture where employees feel empowered to make decisions that enhance guest satisfaction, and follow up on successes and areas for improvement with relevant Department Heads.
- Promote a positive work environment by fostering trust, open communication, and encouragement among employees.
- Assist the General Manager in developing both managerial and hourly staff through effective training programs.
- Aid in the creation and implementation of operational policies and procedures.
- Oversee and manage inventory effectively.
- Assist the General Manager in preparing financial reports for the Corporate Office and meet all deadlines set by both the Corporate Office and the General Manager.
- Ensure satisfaction for both guests and team members.
- Support the leadership team with various HR responsibilities, including but not limited to hiring, training, coaching, and processing payroll.
- Represent the General Manager in their absence, making decisions and managing operations as needed.
Requirements
- At least 5 years of progressive experience in Hotel Operations or similar leadership role.
- Previous supervisory experience required.
- Must work well in stressful high-pressure situations.
- Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).
- Requires standing for extended periods, walking, pushing and lifting up to 50 lbs.
- Experience with new hotel opening a plus.
- Experience with Mews PMS system a plus.
Benefits
- Comprehensive health benefits package including medical, dental, and vision.
- Paid time off and Holidays.
- Opportunities for professional development and career advancement.
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