Operations Support Specialist
1 day ago
Collabera is seeking an experienced Operations Support Administrator to join our team. As an Operations Support Administrator, you will be responsible for providing timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases.
Key Responsibilities:- Timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases.
- Ongoing, proactive monitoring of the Customer Service queue system to take new tickets and deliver consistent follow-up on existing/pending tickets.
- Identify, document, escalate, and resolve problems as they arise.
- Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures.
- Work with counterparts in the Sales, Customer Support, IT, Finance, and Toxicology Support teams to maintain accurate client data in the system.
- Meet and maintain productivity, quality, and attendance performance metrics.
- High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience.
- Strong organizational skills, including attention to detail and multitasking skills.
- Ability to manage several open issues and continue to work them until closed with resolution.
- Experience with corporate culture and excellent customer service mentality.
- Adequate keyboarding skills necessary for quick, efficient data entry.
- Proficiency in Excel, Word, and Outlook essential.
- Salesforce CFM knowledge preferred.
- Excellent verbal and written communication skills.
- Exceptional time management and analytical skills, as well as self-motivation.
- Salesforce
- Data Entry
- Customer Support
- Keyboarding
- Operations
- Project Assistant
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