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Operations Support Specialist

2 months ago

Santa Rosa, California, United States Collabera Full time
Job Title: Operations Support Administrator

Collabera is seeking an experienced Operations Support Administrator to join our team. As an Operations Support Administrator, you will be responsible for providing timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases.

Key Responsibilities:
  • Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases.
  • Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.
  • Identify, document, escalate, and resolve problems as they arise.
  • Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency, and customer satisfaction.
  • Work with counterparts in the Sales, Customer Support, IT, Finance, and Toxicology Support teams to maintain accurate client data in the system.
  • Meet and maintain productivity, quality, and attendance performance metrics.
Requirements:
  • High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.
  • Strong organizational skills are critical, including attention to detail and multitasking skills.
  • Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects.
  • Experience with corporate culture along with an excellent customer service mentality.
  • Must possess adequate keyboarding skills necessary for quick, efficient data entry.
  • Proficiency in Excel, Word, and Outlook essential.
  • Salesforce CFM knowledge preferred.
  • Excellent verbal and written communication skills.
  • Exceptional time management and analytical skills, as well as an ability to self-motivated.
  • Positive and helpful attitude.
  • Strong initiative and attention to detail.