Operations Support Specialist

1 month ago


Santa Rosa, California, United States Blue Star Partners LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Support Specialist to join our Implementation Team at Blue Star Partners LLC. The successful candidate will be responsible for timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases for Toxicology Government Services clients.

Key Responsibilities
  • Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases for Toxicology Government Services clients with attention to data accuracy and documentation needs.
  • Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations.
  • Identify, document, escalate, and resolve problems as they arise.
  • Work with Implementation Specialist Lead to review and revise the necessary implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency, and customer satisfaction.
  • Work with counterparts in the Sales, Customer Support, IT, Finance, and Toxicology Support teams to maintain accurate client data in the system.
  • Meet and maintain productivity, quality, and attendance performance metrics.
  • Other duties and special projects as may be assigned.
Requirements
  • High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required.
  • Experience with corporate culture along with an excellent customer service mentality.
  • Must possess adequate keyboarding skills necessary for quick, efficient data entry.
  • Proficiency in Excel, Word, and Outlook essential.
  • Salesforce CFM knowledge preferred.
  • Excellent verbal and written communication skills.
  • Exceptional time management and analytical skills, as well as an ability to self-motivate.
  • Positive and helpful attitude.
  • Strong initiative and attention to detail.

To apply, please submit a resume outlining your relevant experience. Short-listed candidates will be expected to complete a Blue Star Partners Bio.



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