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Operations Support Specialist
2 months ago
Collabera is seeking a highly organized and detail-oriented Operations Support Administrator to join our team. As an Operations Support Administrator, you will be responsible for providing timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases.
Key Responsibilities:- Monitor and manage the Customer Service queue system to ensure timely ticket completion and meet key performance indicator (KPI) expectations.
- Identify, document, escalate, and resolve problems as they arise.
- Collaborate with Implementation Specialist Lead to review and revise implementation processes and internal guidelines for improved effectiveness, efficiency, and customer satisfaction.
- Work with counterparts in Sales, Customer Support, IT, Finance, and Toxicology Support teams to maintain accurate client data in the system.
- Meet and maintain productivity, quality, and attendance performance metrics.
- High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience.
- Strong organizational skills, including attention to detail and multitasking skills.
- Ability to manage multiple open issues and work on special projects.
- Proficiency in Excel, Word, and Outlook.
- Excellent verbal and written communication skills.
- Exceptional time management and analytical skills.
- Four-year degree from an accredited college or university.
- Salesforce CFM knowledge.
- Positive and helpful attitude.