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Sales Operations Support Coordinator
2 months ago
Job Title:
Sales Operations Support | Client Account Administrator
Location:
Onsite position for local candidates
Contract Type:
W-2 only
Scope of Services:
The Sales Operations Support – Client Account Administrator plays a crucial role within the Implementation Team, collaborating closely with the Government Commercial team, functional leads at the Santa Rosa site, Sales/Sales Support, and vendors to facilitate the onboarding of new clients.
The Administrator will report to the Implementation Specialist Lead to address inquiries, enhance workflows, capture essential client information, support administrative tasks, and resolve issues as they arise.
Role, Responsibilities, and Deliverables:
Accountable for the timely execution of new account setups and ongoing updates across various software platforms and databases for Toxicology Government Services clients, with a strong emphasis on data accuracy and documentation.
Proactively monitor the Customer Service queue to manage new tickets and ensure consistent follow-up on existing requests, aiming for timely resolution in line with key performance indicators (KPIs).
Collaborate with the Implementation Specialist Lead to review and refine necessary implementation processes and internal guidelines related to client account administration for enhanced effectiveness, efficiency, and customer satisfaction.
Work alongside teams in Sales, Customer Support, IT, Finance, and Toxicology Support to ensure accurate client data management.
Meet and maintain productivity, quality, and attendance performance metrics.
Undertake additional duties and special projects as assigned.
Strong organizational skills are essential, including attention to detail and the ability to multitask.
Must effectively manage multiple open issues and work towards resolution while potentially engaging in special projects.
Experience:
High school diploma with two to three years of relevant experience and/or training; or
an equivalent combination of education and experience. A four-year degree from an accredited institution is preferred but not mandatory.
Experience within a corporate environment along with a strong customer service orientation is essential.
Proficient keyboarding skills for efficient data entry are required.
Proficiency in Excel, Word, and Outlook is crucial.
Familiarity with Salesforce CFM is preferred.
Excellent verbal and written communication skills are necessary.
Strong time management and analytical skills, coupled with self-motivation, are important.
A positive and helpful demeanor is essential.
Demonstrated initiative and attention to detail are required.
To apply, please submit a resume outlining your relevant experience. Short-listed candidates will be expected to complete a Blue Star Partners Bio.
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