Client Support Specialist

1 week ago


Winter Haven, Florida, United States Joseph Bullington Agency Full time
Job Overview

The Joseph Bullington Agency is experiencing significant growth, and we are in search of a dedicated service representative who can be trained to become an integral part of our team. This role is full-time and requires our Customer Service Representative to exceed service expectations for existing clients while also supporting potential clients as they reach out.

No previous experience is required; being bilingual in Spanish and English is advantageous.

To express your interest in this position, please complete the application form and assessment.


Benefits

Competitive Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Opportunities for Career Advancement

Monday to Friday Work Schedule


Key Responsibilities
  • Manage customer policy modification requests.
  • Confirm contact details with each customer interaction and update records accordingly.
  • Answer incoming calls promptly.
  • Coordinate appointments for sales representatives with prospective clients.
  • Address all inquiries, cancellation requests, and sales inquiries within a designated timeframe.

Qualifications
  • Maintain a positive, enthusiastic, and engaging demeanor.
  • Ability to manage multiple tasks, ensuring follow-through and follow-up.
  • Exceptional Customer Service Skills.
  • Goal-oriented and driven individual.
  • Capability to handle challenging situations with tact and professionalism.


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