Client Support Specialist
1 week ago
The Joseph Bullington Agency is experiencing significant growth, and we are in search of a dedicated service representative who can be trained to become an integral part of our team. This role is full-time and requires our Customer Service Representative to exceed service expectations for existing clients while also supporting potential clients as they reach out.
No previous experience is required; being bilingual in Spanish and English is advantageous.
To express your interest in this position, please complete the application form and assessment.
Benefits
Competitive Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Opportunities for Career Advancement
Monday to Friday Work Schedule
Key Responsibilities
- Manage customer policy modification requests.
- Confirm contact details with each customer interaction and update records accordingly.
- Answer incoming calls promptly.
- Coordinate appointments for sales representatives with prospective clients.
- Address all inquiries, cancellation requests, and sales inquiries within a designated timeframe.
Qualifications
- Maintain a positive, enthusiastic, and engaging demeanor.
- Ability to manage multiple tasks, ensuring follow-through and follow-up.
- Exceptional Customer Service Skills.
- Goal-oriented and driven individual.
- Capability to handle challenging situations with tact and professionalism.
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