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Client Support Specialist
2 months ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO17618
Job Overview
At HomeTeam Pest Defense, we ensure our team members have the resources, guidance, and training necessary to provide an exceptional experience for every client. Our welcoming and supportive workplace recognizes and rewards outstanding performance. If you take pride in exceeding customer expectations and creating positive interactions, you may be the perfect fit for our team.
As a Customer Service Representative, your responsibilities will include:
- Delivering outstanding customer service in line with HomeTeam Pest Defense standards and performance metrics.
- Providing information to potential clients, initiating new services, and accurately establishing customer accounts.
- Fostering strong relationships with customers.
- Escalating relevant inquiries or issues to management.
- Engaging with customers to address concerns and resolve issues effectively.
HomeTeam Pest Defense offers numerous benefits, including:
- A comprehensive benefits package featuring medical, dental, vision, and life insurance.
- A 401(k) plan with company matching contributions.
- An employee stock purchase plan.
- Paid time off for vacations, holidays, and sick leave.
- Discounts for employees.
- Tuition reimbursement opportunities.
- Scholarship awards for dependents.
- Exclusive discounts for HomeTeam employees.
- Opportunities for career advancement within the organization.
- Recognition for exceptional performance.
- A collaborative and friendly work environment.
- Bonuses for employee referrals.
- Professional growth opportunities and the respect that comes from working with an industry leader.
About HomeTeam Pest Defense
HomeTeam Pest Defense is the leading pest management company serving homebuilders and ranks as the third largest residential pest control provider in the United States. We utilize exclusive technology, including our unique Taexx built-in pest control system, during home construction. As an industry leader, we prioritize PEOPLE, PROGRESS, and PROFESSIONALISM.
Requirements: Candidates must be able to pass a drug screening. Applicants should meet job qualifications and perform duties with or without accommodations.
Skills:
- Self-Direction: Ability to work independently.
- Organizing: Some knowledge required.
- Multitasking: Some knowledge required.
- Microsoft Office: Advanced proficiency required.
- Customer Service: Some knowledge required.
- Computer Skills: Intermediate proficiency required.
- Communication: Intermediate proficiency required.
Education:
High School diploma or GED is required.
Experience:
Preferred:
- 1 year of experience working independently.
- 1 year of customer service experience.
HomeTeam Pest Defense is an Equal Opportunity Employer. We do not discriminate against employees or applicants based on their inquiries about compensation or any other protected status.
