Technical Program Manager III

4 weeks ago

Seattle, Washington, United States Expedia Partner Solutions Full time

Transforming Travel Technology

At Expedia Group, we're revolutionizing the way people travel. Our cutting-edge technology platform empowers our brands to deliver seamless, personalized experiences for travelers and partners alike. As a Technical Program Manager III, you'll play a pivotal role in shaping the future of travel technology.

About the Role

We're seeking an exceptional Technical Program Manager to lead and drive a portfolio of programs within our IT Infrastructure Engineering organization. You'll be responsible for all aspects of program management, from quarterly and yearly roadmap planning to setting measurable goals, progress tracking, and issue resolution. Your expertise will help us optimize our operations, increase efficiency, and drive business value.

Key Responsibilities

  • Lead and drive a portfolio of programs within the IT Infrastructure Engineering organization
  • Develop project schedules, define timeframes, and prioritize tasks to deliver intended objectives within the agreed timeframes
  • Evaluate every feature request, capture detailed business requirements from partners, and work closely with engineering managers to translate requirements into user stories for consumption by development and operations teams
  • Champion compliance of the Infrastructure teams with Expedia initiatives and track progress and timelines
  • Understands when to apply Agile methodologies vs. traditional methodologies to achieve the best outcome
  • Proactively manages risk, working with the team to anticipate new risks and leads mitigation planning
  • Thinks holistically to identify opportunities around policies/processes to increase efficiency across organizational boundaries
  • Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process, and technology) are identified and accounted for
  • Creates clear, concise, tailored, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages)
  • Design differentiated technical communications for various internal and external customers based on an understanding of their differing levels of familiarity with technical language

Requirements

  • Bachelor's or Master's degree in a related field or equivalent related professional experience
  • 4+ years of Technical Program Management experience in a technology company
  • Strong proficiency in tools such as Jira, Confluence, Tableau, and Excel
  • High level of initiative and strong bias to action
  • Proven record working with cross-organizational teams to drive the completion of new features and/or projects as well as resolve operational issues
  • Demonstrated experience building effective project/program plans and managing development processes, business stakeholders, engineering, and functional teams during execution
  • Flexibility in working hours required to meet with global technical groups
  • Excellent verbal and written communication skills
  • Experience with Agile/SCRUM, Certified Scrum Master, or Certified Technical Program Manager credentials preferred
  • Self-starter, focused, and detail-oriented
  • Pragmatic and always finding ways to simplify processes
  • Experience with IT tools, observability, best practice processes, and/or infrastructure environments a plus
  • Experience in IT infrastructure such as compute, storage, software development, networking, and operating systems a plus

What We Offer

At Expedia Group, we're committed to creating an inclusive work environment where everyone belongs, differences are celebrated, and when one of us wins, we all win. We offer a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup, and career development resources. Join us in shaping the future of travel technology.

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