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Technical Program Manager

1 month ago

Seattle, Washington, United States Only External Postings Full time
About Blueprint

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Our team is unified by a shared passion for solving complicated problems, and we use technology as a tool to bridge the gap between strategy and execution.

What We Do

We help organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. Our team connects strategy, business solutions, products, and services to transform and grow companies.

Why Choose Us

We believe in the power of possibility and are passionate about bringing it to life. Our team is committed to delivering best-in-class service to our customers, and we're looking for a Jr. Technical Program Manager to join us on this journey.

Job Responsibilities
  • Coordinate the configuration, release, and management of product updates through production environments, prioritizing customer experience.
  • Manage communication and scheduling between various teams to streamline release processes and mitigate risks.
  • Provide technical support and troubleshooting for content management tools, escalating issues with external teams when necessary.
  • Cultivate and maintain relationships with key customer stakeholders to understand business priorities and drive solution planning and delivery.
  • Lead efforts to uncover customer priorities and opportunities, planning deliveries to increase deployment and adoption velocity.
  • Orchestrate delivery resources to facilitate value realization, driving operational health and leveraging support agreements to achieve customer goals.
  • Assist customers in achieving consumption milestones aligned with their priorities, tracking progress, and resolving blockers.
  • Implement and execute Agile processes for planning and daily activities of an IT engineering team.
  • Manage relationships and priorities across multiple teams within and external to the organization.
  • Drive operational efficiency by leveraging a solid understanding of IT technologies unique to the organization.
  • Provide a communications layer between IT-Ops and other departments, ensuring alignment and transparency.
  • Collaborate with cross-functional teams to manage intellectual properties across the organization, ensuring compliance and strategic planning.
  • Act as a central point of contact for inquiries and subscription service updates, handling all support requests related to business operations.
  • Manage communications through designated service desk aliases, classifying and validating issues reported by customers.
  • Collaborate with Subject Matter Experts to prioritize content and address customer and business partner incidents and inquiries.
  • Monitor industry trends and identify areas for process improvement, new processes, improved documentation, and enhanced communication.
  • Contribute to improving the quality of service, product documentation, marketing website content, and technical support guides.
Qualifications
  • Minimum 2 years of experience in release management, preferably with content management systems.
  • Minimum 2 years of project management experience, coordinating global releases.
  • Minimum 2 years of technical writing and documentation experience.
  • Minimum 2 years of experience with data analysis and reporting.
  • Minimum 2 years of experience with Azure DevOps or equivalent for reporting and tracking.
  • Strong communication and collaboration skills.
  • Bachelor's degree in Business, Computer Science, or related field preferred.
  • Experience with cross-functional teams in a large enterprise corporation.
  • Familiarity with reporting tools and spreadsheets such as PowerBI or equivalent.
  • Prior experience in compliance support or strategy planning.
  • Ability to work independently and deliver results in a high-paced environment.
  • Detail-oriented with a focus on quality of work and meeting deadlines.