Front Desk Representative
3 weeks ago
As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities- Register guests and process check-ins and check-outs in a friendly and efficient manner
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation
- Handle guest inquiries and resolve issues in a professional and courteous manner
- Operate the front desk computer system and perform tasks such as room assignments, key card issuance, and folio management
- Maintain a clean and organized work area, including the front desk and surrounding areas
- Participate in the creation of an enjoyable work environment and contribute to the overall success of the hotel
- High school diploma or equivalent required; college coursework in a related field is helpful
- Experience in a hotel or related field is preferred
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Basic arithmetic skills and ability to handle cash and credit transactions
Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.
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