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Customer Engagement Specialist

2 months ago

Dallas, Texas, United States SEKO Full time

Client Support Specialist

Job Category: Sales Requisition Number: CLIEN01043

Position Overview

We are seeking a dedicated individual who excels in a competitive environment, demonstrating a strong drive to achieve goals.

Key Attributes:

  • Enthusiastic, persistent, and self-assured in your interactions.
  • Highly organized with effective time management skills and proactive communication abilities.
  • Exceptional customer service skills, with a strong sense of urgency.
  • Adaptable in approach, always looking for optimal solutions.
  • Capable of handling high volumes of calls and emails while prioritizing tasks efficiently.
  • Able to work autonomously as well as collaboratively within a team.
  • Motivated by opportunities for incentives.

Core Responsibilities:

  • Identify, prospect, and qualify new clients through various marketing channels and outreach efforts.
  • Develop and nurture existing client relationships to enhance their engagement.
  • Comprehend client business needs to prepare and present competitive quotes/pricing.
  • Engage with clients to analyze outcomes of quotes, making necessary adjustments for future proposals.
  • Establish and strengthen relationships with carriers and internal teams during the quoting process for various services.
  • Conduct demonstrations of the MySEKO Harmony (Client Portal) to clients.
  • Effectively onboard small to mid-sized clients through setup activities.
  • Manage leads, accounts, opportunities, and sales activities diligently.
  • Ensure the accuracy and timeliness of data entry in SEKO's systems.
  • Meet and exceed sales objectives and KPIs to achieve sales targets.

Qualifications:

Education and Experience:

  • 1-3 years of experience in transportation or logistics is preferred.
  • Experience in pricing is preferred.
  • Proficiency with CargoWise is preferred.
  • Must be skilled in Microsoft Office Suite and able to learn additional software applications.

SEKO Logistics is committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.