Real Estate Loan Servicing Professional
6 days ago
About the Role
First Hawaiian Bank is seeking a detail-oriented Mortgage Loan Servicing Specialist to join our Mortgage Service Center team. In this role, you will be responsible for a variety of mortgage loan servicing activities, including:
- Managing the on-boarding process to ensure all information required to service the loan is interfaced properly.
- Monitoring on-going ARM (Adjustable Rate Mortgage) change requirements.
- Processing daily Mortgage Loan payments and reconciling various General Ledger and other financial accounts.
- Managing the off-boarding process, from providing payoff quotes through preparing documents to release the lien on the collateral.
Key Responsibilities
The ideal candidate will have:
- An Associate degree in Accounting or Business Administration, or equivalent work experience required.
- A Bachelor degree in Accounting or Business Administration preferred.
- 3 years' experience in mortgage banking/mortgage servicing, or related experience required.
- A good understanding of mortgage loan terms, documents, and loan programs such as Federal Housing Administration, Veterans Administration and Conventional loan programs.
- Effective verbal and written communication skills to communicate with customers to resolve inquiries.
- Able to understand complex legal documents, regulatory requirements, investor requirements and Bank policies.
- Must possess analytical skills to research, resolve and communicate issues with customers, lending and origination staff, and management.
- Must be able to work under pressure and meet deadlines.
- Must be organized and detail oriented.
- Able to handle confidential matters judiciously.
- A self-starter and able to work independently and collaboratively in a team environment.
- Proficiency in Microsoft 365 suite of applications.
About Us
At First Hawaiian Bank, we prioritize the 3 C's – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. We take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.
We offer a comprehensive training program, competitive compensation and benefits package, and a dynamic environment that empowers you to thrive. If you are ready for a career that offers stability, excitement, and growth, we invite you to apply.
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