Front of House Operations Manager

7 days ago

Commerce City, Colorado, United States PharmaCann Full time
Job Summary

We are seeking a highly skilled and experienced Front of House Supervisor to join our team at PharmaCann. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our front of house staff, ensuring exceptional customer service and a seamless customer experience.

Key Responsibilities
  • Customer Experience: Drive high customer experience standards, including a customer-oriented culture and industry-leading customer engagement through sales training and product knowledge.
  • Team Leadership: Lead a world-class customer service program to drive repeat business through strong local community networking and customer data capture.
  • Operational Excellence: Work closely with managers and supervisors to exceed sales volume and KPI goals, partner with cross-divisional managers to ensure adequate staffing and payroll goals are met.
  • Cash Handling: Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation.
  • Team Supervision: Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
  • Merchandise Presentation: Uphold company standards for merchandise presentation and ensure menu availability is current.
  • Operational Efficiency: Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
  • Communication: Communicate, work closely, and successfully collaborate with managers and supervisors to achieve the organization's goals.
  • Training and Development: Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
  • Performance Management: Lead by example and coach team members on performance, partner with managers regarding employee poor performance and violation of company and compliance policies.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Six months or more of work experience in a related industry or work environment preferred, supervisory experience preferred.
  • Skills: Oral and written communication capabilities, bilingual in English/Spanish is a plus, exceptional customer service skills, fun attitude and strong work ethic, strong attention to detail and team-player mentality.
  • Certifications: MED Badge, must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED.
Working Conditions
  • Able to use a computer for extended periods of time.
  • Able to move about a typical office, manufacturing, warehouse, or retail environment.
  • Able to perform general office managerial and administrative activities.
  • Able to lift and move up to 25 pounds occasionally.
  • Hours may exceed 40 hours per week.
  • Flexibility to support other retail locations within 25 mile radius.

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