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Hotel Front Desk Associate

2 months ago

Commerce City, Colorado, United States Days Inn & Suites Commerce Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Receptionist to join our team at Days Inn & Suites Commerce. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Guest Registration: Register and assign rooms to guests in a timely and efficient manner.
  • Reservation Management: Confirm phone and online reservations, ensuring accuracy and attention to detail.
  • Guest Communication: Respond to guest needs, requests, and complaints in a professional and courteous manner.
  • Payment Processing: Collect payment from arriving guests, maintaining a high level of accuracy and security.
  • Record Keeping: Maintain accurate records of occupied rooms and guests, ensuring seamless communication with other departments.

Requirements:

  • Customer Service Experience: Previous experience in customer service, front desk service, or related fields is essential.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to build rapport with guests.
  • Organizational Skills: Strong organizational skills, with the ability to multitask and prioritize tasks effectively.