Luxury Hospitality Leader

6 days ago


Delray Beach, Florida, United States Opal Grand Resort Full time
Job Overview:

The Luxury Hospitality Leader oversees the operation of the front desk, ensuring that all staff members respond to guest requests in an attentive, friendly, efficient and courteous manner.

Main Responsibilities:
  1. Establish and maintain high standards for guest service excellence.
  2. Develop and implement effective strategies to maximize room revenue and occupancy.
  3. Lead a team of dedicated professionals to provide exceptional customer experiences.
  4. Collaborate with other departments to enhance communication and guest satisfaction.
  5. Analyze guest feedback and implement improvements to increase satisfaction.
  6. Recruit, train and develop talent within the Front Office team.
  7. Maintain accurate records and reports to support business decisions.
Qualifications:
  • Degree in Hospitality Management or related field.
  • Minimum 2 years of luxury hospitality experience.
  • Strong leadership and communication skills.
  • Able to work flexible hours including evenings and weekends.
Benefits:
  • Health Insurance.
  • Dental Insurance.
  • Life Insurance.
  • Vision Insurance.
  • 401(k).
  • Complimentary associate parking.
  • Complimentary shift meal.
  • Hotel Discounts with OPL.
  • Friends and Family Discount at Opal Grand.
  • Short Term Disability.
  • Discounts available for Food + Beverage and retail outlets.
Estimated Annual Salary:

$67,500 - $87,000.



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