RCIS Crop Claims Specialist

4 days ago


Topeka, Kansas, United States Zurich NA Full time
About the Role

Zurich North America is seeking a highly skilled Crop Claims Specialist to join our team. As a Crop Claims Specialist, you will play a critical role in resolving complex claims related to crop insurance.

Key Responsibilities
  • Resolve complex claims involving multiple causes of loss, quality issues, and subrogation claims.
  • Exercise judgment to determine liability by gathering and analyzing relevant facts and applicable procedures.
  • Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
  • Assist with training of lower-level adjusters for Multi-Peril Crop Insurance (MPCI) and Crop Hail (CH).
  • Complete Quality Assurance type reviews, such as conflict of interest, actual production history, and high-dollar reviews on MPCI policies, with the ability to change unit structure pending review outcome.
  • Complete claims on specialty crops as designated by the local manager or area.
  • Complete Crop Hail re-inspections when requested for quality assurance purposes.
  • Work claims of 508H (Risk Management Agency pilot) crops.
  • Assist the national training team in adjuster trainings.
  • Serve as a subject matter expert for projects and committees as assigned by management.
  • Assist with Team Member reviews and aid in identifying trends or issues that could affect the quality assurance of the Crop Claims team.
  • Assist with claims that may require subrogation and/or claims that may lead to litigation.
  • Protect Zurich's reputation by keeping claims information confidential.
  • Maintain professional and technical knowledge by participating in education opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies.
Requirements
  • High School Diploma or Equivalent and 4 or years of experience in the agricultural or crop insurance industry.
  • Crop Adjuster Proficiency Program Certification (CAPP) must be obtained within 180 days of hire date.
  • Personal transportation and travel within assigned territory and travel outside of assigned area to assist with workload(s), participate on CAT team and/or provide remote assistance for the CROP Claims Care Center calls and/or CCP Claims.
  • RCIS Crop Adjuster Physical Requirements: walk in agricultural fields up to 3 miles, climb agricultural storage bins up to 25 feet, lift 25 lbs. to 50 lbs., work outdoors in varying temperatures/weather conditions.
Preferred Qualifications
  • Strong verbal, written, and interpersonal communication skills.
  • Strong organization and prioritization skills.
  • Intermediate Microsoft Office skills.
About Zurich NA

Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

We recognize the diversity of our workforce as an asset and recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations.



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