Campus Recreation Guest Services Attendant and Facility Monitor

5 days ago


Durham, North Carolina, United States Duke University Full time
Job Title: Guest Services and Facility Monitor

Duke University is seeking a Guest Services and Facility Monitor to join our Recreation Center team. As a Guest Services and Facility Monitor, you will be responsible for providing exceptional customer service to our members and guests, ensuring a safe and clean facility, and monitoring the flow of traffic into and out of the facility.

Key Responsibilities:
  • Provide exceptional customer service to members and guests
  • Monitor the flow of traffic into and out of the facility
  • Ensure a safe and clean facility
  • Check members and guests in and out of the facility
  • Answer questions and concerns from members and guests
  • Follow procedures to register guests and visitors
  • Supervise electronic waivers for all guests and visitors
  • Arrange and maintain the Lost & Found cabinet
  • Confirm the on-line daily schedule for indoor/outdoor reservations
  • Complete all forms as necessary
  • Check out loan equipment and ensure equipment is returned
  • Promote a safe and clean facility that is welcoming to all
  • Support and help progress the university and department's commitment to anti-racism and diversity, equity, and inclusion
Requirements:
  • High School Diploma or GED equivalency
  • Must be able to use a computer
  • At least 1 full year customer service experience or working with the public
  • Certification in First-Aid, CPR/AED or willingness to obtain within 60 days
  • Must be able to attend and participate in off-hour training sessions
  • Ability to interact with diverse groups through a variety of situations
  • Ability to use independent judgment when needed
  • Strong problem-solving skills
  • Must be able to accommodate a variable work schedule that may include early mornings, late evenings, weekends, and holidays
Work Environment:

The Guest Services and Facility Monitor will work in a fast-paced environment with a diverse group of people. The ideal candidate will be able to work independently and as part of a team, and will be able to adapt to changing situations.

What We Offer:

Duke University offers a competitive benefits package, including health insurance plans, generous paid time off, retirement programs with employer contributions, tuition assistance for employees and their children, and more.

How to Apply:

To apply for this position, please submit your application through our website. We look forward to hearing from you


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