Garage Attendant

We are seeking a highly skilled and customer-focused Garage Attendant to join our team at Grace Federal Solutions LLC. As a key member of our parking operations team, you will be responsible for ensuring the smooth operation of our parking facilities and providing exceptional service to our guests.

• Operate and oversee parking resources daily, ensuring guests' parking needs are met.
• Support medical and campus parking operations, assisting parkers with payment, gate issues, pay station assistance, and customer inquiry resolution.
• Develop and maintain strong working relationships with customer experience representatives, maintenance staff, enforcement officers, and parking management.
• Aid parkers with ticketing, payment, and departure issues daily, providing general information as needed.
• Deliver parking programs focused on daily and permit holder activity, following specific program guidelines and project objectives.
• Minimize daily parking impacts, alerting parking management of negative impacts/issues daily.
• Provide the highest level of customer service to all parkers, attending training sessions to ensure proper use of equipment and understanding of specifics and tasks required.
• Work closely with customer experience staff for onsite resolution of issues/inquiries.
• Follow procedures, standards, and guidelines to ensure parking needs are met daily.

Work requires communications and organizational skills generally acquired through completion of a high school education.

Minimum 1 year of experience in a customer service or parking environment with proven communication and problem-solving skills, including ability to multitask and assist guests with requests and inquiries.

We look forward to meeting you to further discuss how you can join our team at Grace Federal Solutions LLC.