Administrative Assistant III

2 days ago

Washington, Washington, D.C., United States Corporate Systems Resources, Inc. Full time
Job Summary

We are seeking an experienced Administrative Assistant III to join our team at Corporate Systems Resources, Inc. (CSRI). As a key member of our staff, you will provide administrative support to our team and ensure the efficient operation of our office.

Key Responsibilities
  • Perform a variety of clerical and administrative tasks to support the efficient file and record management operations.
  • Scan and record all covenants of maintenance agreements into the transportation online permitting system (TOPS) module.
  • Research, scan, and file all active and inactive MOA/MOU to DDOT shared drive and to transportation online permitting system (TOPS) module.
  • Scan all Public Space Committee (PSC) hearing letters to DDOT share drive/and or to transportation online permitting system (TOPS).
  • Conduct FOIA/Claims & Litigation research via TOPS and/or review physical files stored at DDOT location.
  • Draft a document management plan for the maintenance of all correspondence, archived permits, plans, records, reports, licenses, and other documents.
  • Assist management with compiling information to research and pull physical files.
  • Handle confidential information with discretion and professionalism.
  • Assist the Team by following clearly detailed procedures in performing a variety of administrative, clerical tasks.
  • Assist in the creation of annual billing package submissions.
  • Assist Cash Management Team with the final inspection process and the issuance of cash refunds.
  • Communicate verbally and in writing with applicants and other stakeholders regarding permit application date and time modifications, status, requests for revision, etc.
  • Provide information and assistance to customers regarding permit applications, requirements, and regulations related to public space use.
  • Answer and direct calls to internal and external stakeholders for resolution of customer service issues.
  • Track daily how many calls received and returned, how many customers service requests for copies of filed documents person.
  • Will participate in the permit service center rotation as needed to maintain operational efficiency.
  • Data Entry: Manages databases and maintain accurate records manually, as well as with open source and proprietary applications.
  • Maintain documents and records using open source and computer applications as well as standard office equipment.
  • Problem Solving: Resolves issues and conflicts related to perm applications, ensuring compliance with regulations and guidelines.
  • Training: Providing training and guidance to lower-level and other staff on permit application processes and procedures.
About Us

Corporate Systems Resources, Inc. (CSRI) is a 41-year-old company specializing in staffing for technical, education, and transportation solutions. Our solid customer base is comprised of Government and large commercial clients. We are seeking qualified candidates for immediate placement. We are headquartered in downtown Washington, DC.

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