Operations Coordinator

1 month ago


Philadelphia, Pennsylvania, United States Grip Full time

About the Role:

Grip is seeking a highly skilled Operations Specialist to join our team. As an Operations Specialist, you will be responsible for overseeing the end-to-end fulfilment process, ensuring orders are shipped accurately and on time.

Key Responsibilities:

  • Oversee the receipt, storage, and shipping of orders to ensure timely and accurate delivery.
  • Continuously evaluate and improve warehouse processes to reduce errors and improve efficiency.
  • Collaborate with the client experience team to address client inquiries and resolve issues related to fulfilment.
  • Execute special projects, such as overseeing new clients or product launches, to drive business growth.
  • Develop and implement solutions to address specific issues that impact orders and prevent recurrence.
  • Oversee regular inventory audits and cycle counts to maintain accurate records.
  • Track key performance indicators (KPIs) related to order fulfilment and inventory management.
  • Provide regular updates to management on operational performance issues.
  • Implement and monitor quality control checks throughout the fulfilment process.

Requirements:

  • Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
  • Experience in warehouse operations, fulfilment, or logistics.
  • Strong understanding of warehouse processes from receiving to shipping.
  • Proven leadership and team management skills.
  • Strong organisational and multitasking abilities.
  • Excellent communication and customer service skills.
  • Proficiency in inventory management software and warehouse management systems.
  • Ability to troubleshoot and resolve operational issues effectively.
  • Detail-oriented with a strong focus on quality and accuracy.

Equal Employment Opportunity Statement:

Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.



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