Lead Marketing Audit Specialist

20 hours ago


San Diego, California, United States Midland Credit Management Full time
Job Title: Lead Marketing Audit Specialist

We are seeking a highly skilled Lead Marketing Audit Specialist to join our team at Midland Credit Management. As a key member of our Marketing team, you will be responsible for managing the end-to-end audit response program, analyzing internal and external audit requests, and developing effective response strategies.

Responsibilities:
  • Create project plans, track and monitor results, and prepare status reports to ensure timely completion of audit projects.
  • Develop written narratives and compile supplemental information to address audit-related inquiries, working closely with cross-functional stakeholders.
  • Analyze internal and external audit requests, research previous response approaches, and develop appropriate response strategies.
  • Obtain required data points needed for audits and account-level testing, and review for accuracy.
  • Pull email, letter, and other communication copies, and proofread content to ensure it meets expectations.
  • Conduct detailed root cause analysis, identify and investigate irregularities, and develop a complete understanding of all nuances.
  • Develop recommendations and reports based on audit findings and present to senior stakeholders.
  • Continually evolve the overarching program that supports these activities, including Standard Operating Procedure, process flows, responsibility assignments, and operational reference tools.
Requirements:
  • Bachelor's degree in Finance, Accounting, Business, or Economics.
  • 5+ years of relevant business experience in process or program management.
  • Proficient in PowerPoint, Word, Outlook, Excel, and Visio.
  • Strong presentation skills with the ability to present complex and nuanced information to both technical and non-technical audiences.
  • Excellent verbal and written communication skills, with demonstrated ability to influence others.
  • Strong problem-solving, deduction, and critical thinking skills with an ability to translate ambiguous asks into tangible outcomes.
  • Strong attention to detail.
  • Strong prioritization and project management skills.
Preferred Qualifications:
  • Master's or Advanced degree.
  • Experience with ADA, FCRA, FDCPA, EFTA, TCPA, GLBA, SCRA, UDAAP, particularly as applied to debt servicing and collections.
  • Financial services experience.
  • SQL querying experience.
  • Prior success conducting external or internal audits.
  • Prior project management experience.
About Us:

We are more than the market leader in portfolio purchasing and recovery in the United States – we're a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health.



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