Call Center Operations Manager
5 days ago
Prioritizing Exceptional Customer Experiences: Customer Care Manager Role at Priority Staffing
We seek an experienced customer care manager to lead our call center team, ensuring exceptional customer satisfaction and loyalty. In this pivotal role, you will oversee the delivery of outstanding customer experiences through effective team management, operational optimization, and continuous improvement initiatives.
Main Responsibilities:
• Develop and implement strategies to drive customer satisfaction, retention, and loyalty.
• Provide coaching, guidance, and training to customer service representatives to enhance their skills and knowledge.
• Collaborate with other departments to improve customer service processes and address recurring issues.
• Analyze call center data to identify trends, areas for improvement, and opportunities for growth.
Qualifications:
• 3-5 years of experience in call center management or a similar role.
• Proven track record of delivering exceptional customer experiences and improving customer satisfaction scores.
• Strong leadership and team management skills, with excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office, particularly Excel, and call center software and CRM tools.
Estimated Salary: $65,000 - $85,000 per annum, based on experience. This figure is negotiable based on qualifications and performance. Our company offers a dynamic work environment, opportunities for growth and development, and competitive compensation.
-
Call Center Operations Manager
4 weeks ago
Virginia Beach, Virginia, United States Priority Staffing Full timeJob OverviewPrioritize Staffing is seeking an experienced Call Center Operations Manager to oversee daily operations and drive performance improvements in our dynamic call center environment. This role requires strong leadership skills, a customer-centric mindset, and the ability to analyze data to inform strategic decisions.About the RoleWe are looking for...
-
Office and Call Center Management Associate
8 hours ago
Virginia Beach, Virginia, United States Mr. Rooter Plumbing of Virginia Beach Full timeAbout Us:Mister Rooter Plumbing of Virginia Beach is a reputable company that delivers high-quality plumbing services to residents and businesses in the area. Our team of experts is dedicated to providing exceptional customer care, and we are seeking a skilled and motivated individual to join our team as an Office and Call Center Administrator. In this role,...
-
Service Center Operations Manager
4 weeks ago
Virginia Beach, Virginia, United States Valvoline Instant Oil Change Full timeJob OverviewWe are seeking a skilled Service Center Operations Manager to join our team at Valvoline Instant Oil Change. This role will be responsible for leading the daily operations of the service center, ensuring that our high standards of quality and customer service are met.Key Responsibilities:Lead the team in delivering exceptional customer...
-
Virginia Beach, Virginia, United States Livanta Full timeJob SummaryThe Customer Service Director will lead the daily operations of our call center, managing a team of staff to deliver exceptional customer service. This role requires strategic thinking, effective communication, and strong leadership skills to drive performance and meet goals.Key Responsibilities:Oversee daily operations, ensuring efficient use of...
-
Service Center Operations Manager
4 weeks ago
Virginia Beach, Virginia, United States Valvoline Inc. Full timeAbout the RoleWe are seeking a highly skilled Service Center Operations Manager to join our team at Valvoline Instant Oil Change. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our service center, ensuring exceptional customer experiences, and driving business growth.Key Responsibilities:Lead by...
-
Center Operations Coordinator
7 hours ago
Virginia Beach, Virginia, United States KidStrong Virginia Beach Full timeKidStrong Assistant General Manager Job SummaryWe are seeking an experienced and passionate individual to join our team as a KidStrong Assistant General Manager. This role offers a unique opportunity to work closely with our General Manager, foster a culture of learning and development, and drive key business results.Key ResponsibilitiesDevelop and implement...
-
Urology Call Center Professional
2 weeks ago
Virginia Beach, Virginia, United States Urology Of Va Full timeUrology Patient Care Coordinator Job DescriptionWe are seeking a skilled Patient Care Coordinator to join our team at Urology of Virginia.Key Responsibilities:To provide exceptional patient care by scheduling appointments and responding to phone calls.To work closely with the clinical care team to optimize patient outcomes.To use required documentation to...
-
Tactical Operations Center Trainer
2 days ago
Virginia Beach, Virginia, United States Prevailance Full timeTactical Operations Center TrainerWe are seeking a highly skilled Tactical Operations Center Trainer to join our team at Prevailance. As a trainer, you will be responsible for teaching students how to set up and operate effective Tactical Operations Centers (TOCs) and the Navy Planning Process.About the Role:The successful candidate will have a strong...
-
Operations Manager
4 weeks ago
Virginia Beach, Virginia, United States Aptive Environmental Full time**Job Summary:**Aptive Environmental is seeking a skilled Operations Manager to lead our service center in the Virginia Beach, VA area. As a key member of our team, you will be responsible for driving customer retention, employee retention, and service center EBITDA.**Key Responsibilities:**Monitor and balance labor utilization with production to optimize...
-
Dispatch Operations Manager
2 days ago
Virginia Beach, Virginia, United States Reliance Medical Transport Full timeKey Responsibilities: As a Dispatch Operations Manager at Reliance Medical Transport, you will oversee the entire dispatch process, ensuring seamless communication between teams and effective response to emergencies. Your duties will include receiving and directing calls, maintaining accurate records, and collaborating with other departments to ensure...
-
Retail Operations Manager
1 week ago
Virginia Beach, Virginia, United States Food Lion Full timeAbout the Role:As a Retail Operations Manager at Food Lion, you will play a crucial role in supporting store operations to meet financial and sales goals. Your key responsibilities include managing all Front End operations, hiring, training, and developing associates, supervising their performance, and providing ongoing performance management training.Key...
-
FT Retail Operations Manager
5 days ago
Virginia Beach, Virginia, United States Food Lion Full timeJob Description:Salary:$62,000 - $75,000 per yearAbout Us:Food Lion is a leading grocery store chain in the Southeastern and Mid-Atlantic states. Our mission is to provide an easy, fresh, and affordable shopping experience to our customers.Job Summary:We are seeking a highly motivated and experienced FT Retail Operations Manager to join our team. As a key...
-
Package Center Operations Manager
4 weeks ago
Virginia Beach, Virginia, United States UPS Full timeUPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. As a leading company in the logistics industry, we provide opportunities for professional growth and development.About UsWe are committed to providing a workplace free of discrimination, harassment, and retaliation. Our diverse workforce enables us to...
-
Sales Growth Manager
23 hours ago
Virginia Beach, Virginia, United States KidStrong Virginia Beach Full timeJob SummaryAt KidStrong Virginia Beach, we're seeking a highly skilled Sales Growth Manager to drive membership sales and lead our location to success. With a strong sales mentality and ability to work a flexible schedule, this individual will be responsible for executing a lead generation/marketing strategies plan to increase sales.We offer a competitive...
-
Customer Service Operations Coordinator
7 hours ago
Virginia Beach, Virginia, United States Mr. Rooter Plumbing of Virginia Beach Full timeJob Description:A career as an Office and Call Center Administrator at Mr. Rooter Plumbing of Virginia Beach offers an exciting opportunity to be part of a dynamic team that provides top-notch customer service. In this role, you will oversee administrative and customer service operations, ensuring seamless communication between our team and...
-
Operations Manager
4 days ago
Virginia Beach, Virginia, United States Autism Society Tidewater Virginia Full timeJob Title:Operations ManagerAbout the Role:We are seeking an experienced Operations Manager to join our team at Autism Society Tidewater Virginia. This is a full-time position with an estimated salary of $55,000 - $65,000 per year.Job Description:The successful candidate will be responsible for overseeing the daily operations of the organization, including...
-
Key Restoration Operations Manager
2 days ago
Virginia Beach, Virginia, United States First Atlantic Restoration Full timeWe are seeking a highly skilled and experienced Key Restoration Operations Manager to join our team at First Atlantic Restoration. As a Lead Technician, you will be responsible for overseeing and managing a team of 4-6 mitigation technicians, ensuring that restoration processes are carried out efficiently and effectively.About the JobThis is an exciting...
-
Electrical Operations Manager
4 weeks ago
Virginia Beach, Virginia, United States Synerfac Full timeJob SummarySynerfac is seeking an Electrical Supervisor for our client in Virginia Beach, VA. Our client provides on-site power integration for large-scale centers.About the RoleThis electrical supervisor position offers a unique opportunity to lead a team and work with cutting-edge technology. As a key member of our client's operations team, you will be...
-
Operations Manager
2 days ago
Virginia Beach, Virginia, United States Eco Green Office Cleaning Services Full timeJob OverviewEco Green Office Cleaning Services seeks a skilled and experienced Operations Manager to join our team. This is a part-time position requiring approximately 15-20 hours of work per week, with flexible scheduling to accommodate varying business needs.The ideal candidate will have at least 2 years of experience in a lead or management capacity...
-
Fuel Center Associate
4 weeks ago
Virginia Beach, Virginia, United States The Kroger Company Full timeOverviewThe Kroger Company is a leading grocery retailer in the United States. As a fuel center associate at Kroger, you'll play a vital role in ensuring excellent customer service and a seamless shopping experience.Estimated Salary: $40,000 - $60,000 per yearJob DescriptionAs a fuel center associate, your primary responsibility will be to operate equipment...