Customer Service Director for High-Performing Call Center

6 days ago


Virginia Beach, Virginia, United States Livanta Full time
Job Summary

The Customer Service Director will lead the daily operations of our call center, managing a team of staff to deliver exceptional customer service. This role requires strategic thinking, effective communication, and strong leadership skills to drive performance and meet goals.

Key Responsibilities:
  • Oversee daily operations, ensuring efficient use of resources and adherence to quality standards.
  • Manage a team of customer service representatives, providing guidance, training, and feedback to improve performance.
  • Maintain accurate records and reports on team performance, metrics, and customer interactions.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Foster positive working relationships with internal stakeholders, including sales, marketing, and product teams.

Requirements and Qualifications:
  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum 2 years of experience in customer service management, preferably in a call center environment.
  • Proven track record of improving customer satisfaction and loyalty.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.

Compensation and Benefits:
  • $60,000 annual salary, commensurate with experience.
  • Part-time telecommuting options available.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

This position is an excellent opportunity for a motivated and experienced customer service professional to join our team and contribute to our continued success.

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