Urology Call Center Professional

2 weeks ago


Virginia Beach, Virginia, United States Urology Of Va Full time
Urology Patient Care Coordinator Job Description

We are seeking a skilled Patient Care Coordinator to join our team at Urology of Virginia.

Key Responsibilities:

  1. To provide exceptional patient care by scheduling appointments and responding to phone calls.
  2. To work closely with the clinical care team to optimize patient outcomes.
  3. To use required documentation to accurately record patient interactions.
  4. To register patients and distribute incoming faxes as needed.
  5. To complete incoming requests from referring providers and manage their requests and/or inquiries.
  6. To promptly and courteously answer and screen incoming calls and route them appropriately.
  7. To prioritize calls using a professional attitude to ensure high satisfaction from callers.
  8. To handle complaints and inquiries by obtaining and evaluating all relevant data.
  9. To coordinate changes, postponements and cancellations with other schedulers.
  10. To complete prescription refills as per practice protocol.
  11. To verify and/or confirm appointments for patients as needed.
  12. To indicate the services of an interpreter when deemed necessary.
  13. To stay up-to-date on practice participation with medical healthcare insurances.

Requirements:

  • Previous experience in a medical setting is essential.
  • Strong communication skills are required for interacting with various stakeholders.

Estimated Salary:

$60,000 - $70,000 per annum, depending on experience.



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