Urology Call Center Professional
2 weeks ago
We are seeking a skilled Patient Care Coordinator to join our team at Urology of Virginia.
Key Responsibilities:
- To provide exceptional patient care by scheduling appointments and responding to phone calls.
- To work closely with the clinical care team to optimize patient outcomes.
- To use required documentation to accurately record patient interactions.
- To register patients and distribute incoming faxes as needed.
- To complete incoming requests from referring providers and manage their requests and/or inquiries.
- To promptly and courteously answer and screen incoming calls and route them appropriately.
- To prioritize calls using a professional attitude to ensure high satisfaction from callers.
- To handle complaints and inquiries by obtaining and evaluating all relevant data.
- To coordinate changes, postponements and cancellations with other schedulers.
- To complete prescription refills as per practice protocol.
- To verify and/or confirm appointments for patients as needed.
- To indicate the services of an interpreter when deemed necessary.
- To stay up-to-date on practice participation with medical healthcare insurances.
Requirements:
- Previous experience in a medical setting is essential.
- Strong communication skills are required for interacting with various stakeholders.
Estimated Salary:
$60,000 - $70,000 per annum, depending on experience.
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