Service Center Operations Manager
1 week ago
We are seeking a skilled Service Center Operations Manager to join our team at Valvoline Instant Oil Change. This role will be responsible for leading the daily operations of the service center, ensuring that our high standards of quality and customer service are met.
Key Responsibilities:- Lead the team in delivering exceptional customer experiences, consistently meeting or exceeding customer satisfaction targets.
- Collaborate with the Service Center Manager to develop and implement strategies to drive sales growth, improve operational efficiency, and increase profitability.
- Manage inventory, labor, and financial performance of the service center, making data-driven decisions to optimize results.
- Mentor and train team members to enhance their skills and development, promoting a culture of continuous learning and improvement.
- Maintain a clean, well-organized service center, adhering to health and safety regulations, and ensuring a safe working environment.
- Six months of supervisory experience in a retail environment, preferably in a similar industry.
- Knowledge of cash handling, facility, and safety control policies and practices.
- Ability to occasionally lift up to 50 pounds, stand for extended periods, climb stairs, and have full mobility.
- High school diploma or equivalent, with strong communication and interpersonal skills.
- Competitive salary: $19.75 per hour, paid weekly.
- Paid on-the-job training, no previous automotive experience required.
- Flexible work schedule: no late evenings or holidays.
- Paid time off (PTO), holiday pay, company-provided uniforms and tools, tuition and certification assistance, access to a free online university.
- Medical and prescription drug coverage, Health Savings Account contributions, dental, vision, and 401(k) retirement savings plans with 100% match up to 5%.
- We promote from within, committed to employee growth and development.
- Back-up Child and Elder Care, 50% discount on VIOC automotive services.
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Service Center Operations Manager
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