Service Center Operations Manager

7 days ago


Virginia Beach, Virginia, United States Valvoline Inc. Full time
About the Role

We are seeking a highly skilled Service Center Operations Manager to join our team at Valvoline Instant Oil Change. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our service center, ensuring exceptional customer experiences, and driving business growth.

Key Responsibilities:

  • Lead by Example: Demonstrate a strong work ethic and lead by example in terms of customer service, safety, and quality of work.
  • Team Development: Mentor, train, and develop hourly employees to optimize their performance and contribute to the success of the service center.
  • Operational Efficiency: Oversee the efficient management of inventory, labor, and finances to drive profitability and minimize waste.
  • Customer Satisfaction: Ensure that every guest receives a positive first impression and leaves satisfied with their experience.
  • Safety and Compliance: Maintain a safe and secure working environment while adhering to company policies and procedures.

Requirements:

  • Supervisory Experience: Six months of supervisory experience, preferably in a retail environment.
  • Knowledge and Skills: Strong knowledge of cash handling, facility, and safety control policies and practices; ability to lift up to 50 pounds; comfortable working in a non-climate-controlled environment.
  • Education: High school diploma or equivalent.
  • Language: English fluency in reading, writing, and speaking.

Benefits and Perks

  • Competitive Salary: $20.25 per hour.
  • Paid Training: Comprehensive on-the-job training program.


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