Technical Support Analyst
2 weeks ago
Technical Support Analyst
The Technical Support Analyst will play a crucial role in delivering assistance and solutions to both clients and team members. This position requires excellent communication abilities and adept problem-solving skills to ensure that IT challenges are addressed promptly and effectively.
Position Summary:
- Handle incoming client inquiries and direct them appropriately
- Proactively address issues to facilitate swift resolutions
- Manage ticketing systems and oversee call distribution
- Enhance client communication throughout the troubleshooting process
- Ensure accurate allocation of client requests
- Fulfill daily tasks as assigned by the team leader
- Identify and resolve tickets that are pending resolution
- Provide performance updates to management regarding team activities
- Offer guidance and support to the IT support staff
- Foster a positive team environment and boost morale
Qualifications:
- 1-3 years of experience in desktop support preferred
- Associate's degree or equivalent experience required
- CompTIA A+ certification is advantageous
- Proficient in troubleshooting network, hardware, and software challenges
- Strong background in customer service
- Able to work autonomously as well as collaboratively
- Physically capable of handling and moving technical equipment
- Willingness to work flexible hours, including weekends
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