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Technical Support Intern

2 months ago

Philadelphia, Pennsylvania, United States InsideHigherEd Full time
Company Overview:

InsideHigherEd is a leading source of news and information for higher education professionals, committed to fostering an inclusive and innovative work environment.

Job Title: Technical Support Intern

Job Responsibilities:

  • Identify and troubleshoot technical problems related to hardware, software, and network systems.
  • Assist in the maintenance and support of audiovisual equipment, printers, mobile devices, and network setups.
  • Set up and implement computer systems for various departments.
  • Utilize ticketing systems for issue tracking and resolution.
  • Contribute to the development and updating of support documentation.
  • Collaborate with full-time staff to ensure high-quality technical assistance.
  • Perform additional tasks as required.

Location: Remote
Department: Technology Services
Compensation: Competitive hourly wage

Diversity Commitment:

InsideHigherEd is dedicated to promoting diversity and preventing discrimination in the workplace.

Additional Requirements:

A background check may be required following a job offer to fulfill position obligations.