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Technical Support Specialist
4 weeks ago
Securitas Healthcare is a leading provider of innovative healthcare solutions, empowering caregivers to deliver connected, productive, and safe care. We are seeking a skilled Technical Support Engineer to join our team.
Job SummaryThe Technical Support Engineer will provide basic technical support to customers via phone, email, and CRM system. The ideal candidate will possess a basic understanding of our organization's products and services and be able to effectively communicate with team members.
Key Responsibilities- Provide technical support for Securitas Healthcare products
- Function as the primary customer contact for customer issues through telephone and web-based technical support
- Maintain or have access to a working lab to recreate customer issues, test, and provide feedback
- Collect pertinent data and escalate customer issues to higher tiers
- Participate in on-call rotation for after-hours over-the-phone customer technical support
- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery
- Associates Degree or accredited certification in computer science or network communication
- 2+ years of experience in a technical support center/customer service environment or customer-facing role experience in a fast-paced environment
- Good analytical and troubleshooting skills along with the ability to think logically
- Strong communications skills in English, technically and empathetically
- Self-motivated, self-starter with the ability to work in a team environment
Securitas Healthcare is a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.