Technical Support Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States Synerfac Technical Staffing Full time
Job Title: IT Support TechJob Summary

We are seeking a highly skilled IT Support Tech to join our team at Synerfac Technical Staffing. The successful candidate will provide technical support and assistance to our clients, ensuring timely and effective resolution of technical issues.

Key Responsibilities
  • Gather and analyze information regarding technical issues to provide accurate and effective support.
  • Respond to requests for technical support or assistance in a timely manner, ensuring excellent customer service.
  • Log all requests for support using electronic ticketing systems and handle requests to full closure.
  • Diagnose and correct desktop computing problems, including system failure, configuration errors, and operator errors.
  • Install, build, support, maintain, and diagnose hardware, software, and network components.
  • Communicate effectively with faculty, staff, and administrators to determine and ensure all support needs are met.
  • Work with ITS management, faculty, and staff to affect repair or replacement of failed equipment.
  • Work independently, determining priorities in unusual or emergency situations and escalating matters to appropriate resources.
  • Assist with the maintenance of the inventory and deployment of hardware and software college-wide.
Requirements
  • High school diploma or equivalent required.
  • At least three years of direct experience supporting Apple/Mac personal computers, mobile/tablet devices, and mobile applications.
  • Demonstrated excellence in customer service and professionalism.
  • Experience working with and supporting Mac OS and solving computer/mobile device-related problems.
  • Working knowledge or direct experience with cloud-based SaaS products and security.
  • Ability to lift a sixty-pound parcel from floor to a desktop height as needed.
Preferred Qualifications
  • Apple Genius experience.
  • Working knowledge or direct experience with JAMF, SysAid/Remedy, Idaptive, Adobe Creative Cloud, G-Suite, and AWS.
Company Information

Synerfac Technical Staffing is a leading provider of technical staffing solutions. We are committed to delivering exceptional service and support to our clients and candidates.



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