Technical Support Specialist

3 weeks ago


Philadelphia, Pennsylvania, United States Aleron Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Aleron. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure is running smoothly and efficiently.

Key Responsibilities

  • Work with clients' information technology departments to add copier devices to their networks for scanning
  • Add print drivers to clients' networks
  • Set up clients' email
  • Create accounting codes
  • Create file pathways for scanning to network locations

Requirements

  • Previous technical experience in networking and printing environments
  • Working knowledge of basic PC hardware and software
  • Network devices (hubs, switches, routers)

Preferred Qualifications

  • Able to demonstrate good organizational skills: efficiently organizes multiple coordination assignments and prioritizes work
  • Ability to demonstrate excellent written and verbal communication skills (including email, phone, reporting, etc.)
  • Able to demonstrate ability to interact with diverse customer population (internal and external)
  • Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External)
  • Able to demonstrate professional problem-solving/analytical skills
  • Able to demonstrate ability to project schedule needs in order to achieve on-time project completion
  • Able to demonstrate ability to handle change under pressure
  • Able to demonstrate creative and strong negotiation skills
  • Able to demonstrate competency in Microsoft Office
  • Able to demonstrate ability to work efficiently without direct supervision
  • Able to demonstrate ability to make major contributions to teams and in a team environment
  • Able to demonstrate excellent presentation skills

Aleron is an Equal Employment Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.



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