Account Reactivation Professional

2 weeks ago


Charlotte, North Carolina, United States Townsquare Interactive Full time

Account Reactivation Specialist Opportunity

At Townsquare Interactive, we're seeking a skilled Account Reactivation Specialist to re-engage and re-activate previously inactive or downgraded client accounts. As an Account Reactivation Specialist, you'll utilize your excellent communication and sales skills to rekindle relationships, understand customer needs, and present tailored solutions to bring them back on board.

Responsibilities:

* Identify and engage inactive or downgraded client accounts to rebuild relationships.
* Conduct thorough account reviews to understand the reasons for inactivity and identify potential opportunities for reactivation.
* Present customized solutions, products, or services that align with customer needs and encourage account reactivation.
* Preserve revenue while extending the client's longevity with the company.
* Maintain detailed records of customer interactions and reactivation efforts in the CRM system.
* Monitor and report on the success of reactivation efforts, providing insights and recommendations for continuous improvement.
* Stay up-to-date with industry trends and company offerings to effectively address customer concerns and questions.

Qualifications:

* Experience in account resolution (preferred)
* Demonstrated success in customer service, account management, and/or sales
* Exceptional presentation, interpersonal, and communication skills
* BA/BS degree (preferred)

Benefits:

* Competitive base salary and senior tier plan
* 3 weeks PTO
* 9 paid holidays (including 2 personal/floating holidays)
* Volunteer Time Off
* Health, Dental, and Vision Insurance
* Pet Insurance
* 401(K) Retirement Plan with Company Match
* Employee Stock Purchase Plan
* Company-provided laptop
* Comprehensive training and growth opportunities
* Unlimited growth potential in a dynamic work environment

Townsquare Interactive is an equal employment opportunity employer and maintains a drug-free workplace. Applicants must be eligible to work in the U.S.



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