Account Reactivation Expert

2 days ago


Charlotte, North Carolina, United States Townsquare Interactive Full time
About the Role

We are seeking a highly skilled and results-driven Account Reactivation Specialist to join our team at Townsquare Interactive. As a key member of our client success team, you will be responsible for re-engaging and reactivating previously inactive or downgraded client accounts.

Key Responsibilities
  • Identify and engage inactive or downgraded client accounts to rebuild relationships and understand customer needs.
  • Conduct thorough account reviews to identify potential opportunities for reactivation and present customized solutions that align with customer goals.
  • Preserve revenue while extending the client's longevity with the company.
  • Maintain detailed records of customer interactions and reactivation efforts in our CRM system.
  • Monitor and report on the success of reactivation efforts, providing insights and recommendations for continuous improvement.
Requirements
  • Experience in account resolution or customer service, with a proven track record of success.
  • Exceptional presentation, interpersonal, and communication skills.
  • BA/BS degree or equivalent experience.
What We Offer
  • Competitive base salary and senior tier plan.
  • 3 weeks PTO.
  • 9 paid holidays (including 2 personal/floating holidays).
  • Volunteer Time Off.
  • Health, Dental, and Vision Insurance.
  • Pet Insurance.
  • 401(K) Retirement Plan with Company Match.
  • Employee Stock Purchase Plan.
  • Company-provided laptop.
  • Comprehensive training and growth opportunities.
  • Unlimited growth potential in a dynamic work environment.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.



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