Client Reactivation Consultant

2 months ago

Charlotte, North Carolina, United States Townsquare Interactive Full time
Job Overview

Position: Account Reactivation Specialist

Company: Townsquare Interactive

Location: Charlotte Uptown Office

About Townsquare Interactive:

Townsquare Interactive is dedicated to supporting small and medium-sized enterprises in achieving their goals. Our innovative business management platform enhances customer engagement, ensuring sustained success. We offer a wide range of digital solutions, including business management software, website design, SEO, social media management, and reputation monitoring. Our mission is to streamline success for businesses of all sizes.

Role Overview:

We are looking for a proactive and results-oriented Account Reactivation Specialist to join our dynamic team. In this role, you will focus on re-engaging and revitalizing previously inactive or downgraded client accounts. Utilizing your strong communication and sales abilities, you will work to rebuild relationships, identify customer needs, and propose tailored solutions to encourage their return. The ideal candidate will possess outstanding communication skills, a keen analytical perspective, and a dedication to providing exceptional customer service.

Key Responsibilities:

  • Identify and connect with inactive or downgraded client accounts to foster relationships.
  • Conduct comprehensive account assessments to understand the reasons for inactivity and uncover potential reactivation opportunities.
  • Deliver customized solutions, products, or services that meet customer needs and promote account reactivation.
  • Safeguard revenue while enhancing the client's longevity with the organization.
  • Maintain accurate records of customer interactions and reactivation initiatives in the CRM system.
  • Track and report on the effectiveness of reactivation strategies, offering insights and recommendations for ongoing improvement.
  • Stay informed about industry trends and company offerings to effectively address customer inquiries and concerns.

Qualifications:

  • Experience in account resolution (preferred)
  • Proven success in customer service, account management, and/or sales
  • Exceptional presentation, interpersonal, and communication skills
  • BA/BS degree (preferred)

Benefits:

  • Competitive base salary and senior tier plan
  • 3 weeks PTO
  • 9 paid holidays (including 2 personal/floating holidays)
  • Volunteer Time Off
  • Health, Dental, and Vision Insurance
  • Pet Insurance
  • 401(K) Retirement Plan with Company Match
  • Employee Stock Purchase Plan
  • Company-provided laptop
  • Comprehensive training and growth opportunities
  • Unlimited growth potential in a dynamic work environment

Townsquare Media Broadcasting, LLC is committed to maintaining a drug-free workplace and is an equal employment opportunity employer. Applicants must be eligible to work in the U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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