Bilingual Collections Specialist

1 day ago


San Antonio, Texas, United States Sun Loan Company Full time
About the Role

Sun Loan Company is seeking a highly skilled Bilingual Collections Specialist to join our team in San Antonio, TX. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and branch offices from a centralized call center.

Key Responsibilities
  • Collect on past due or delinquent accounts through a mix of inbound and outbound calls.
  • Build strong relationships with customers to resolve account issues and improve customer satisfaction.
  • Conduct skip tracing for overdue accounts and review assigned past due accounts to determine options to bring accounts current.
  • Communicate effectively with customers in a metrics-driven environment and navigate multiple technologies to resolve customer issues.
Requirements
  • 1+ years' experience in collections, customer service, or a related field.
  • Minimum 3 years' experience in a call center environment.
  • Bilingual (English/Spanish) required.
  • Some college preferred.
What We Offer
  • Competitive salary and bonus opportunities.
  • 401K with company match.
  • Paid Time Off including Holidays, Vacation, and Sick time.
  • Formal and Comprehensive Training Program.
  • Career development opportunities.

Sun Loan Company is an equal opportunity employer committed to creating an inclusive environment for all employees. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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