Medical Office Team Leader

2 weeks ago


Jacksonville, Florida, United States Millennium Physician Group Full time
Job Overview

Millennium Physician Group is on the lookout for a dedicated full-time Practice Supervisor to enhance our Medical Office team. We seek an individual who embodies positivity, energy, and exceptional organizational skills, with the ability to juggle multiple tasks while fostering innovative solutions. Our primary goal is to ensure an outstanding patient experience.

This role offers competitive compensation along with a comprehensive benefits package, which includes a 401(k) plan with matching contributions and three weeks of paid time off. We also provide growth opportunities and cultivate a collaborative team environment that encourages you to explore improved service delivery and take ownership of outcomes in providing high-quality support.

The Practice Supervisor plays a pivotal role in the success of team operations, collaborating closely with the Practice Manager. Responsibilities include retention-focused hiring, effective execution of office initiatives and objectives, and overseeing specific practice duties such as optimizing provider schedules, implementing best practices for workflow standardization, and assisting the Practice Manager in achieving financial and budgetary goals. Additionally, the supervisor ensures that staff receive the necessary training, resources, and support to reach their full potential.


Key Responsibilities

  • Oversee daily operations of the practice to maintain a seamless office workflow, continuously seeking efficiency improvements and waste reduction.
  • Manage staffing levels for both staff and providers.
  • Assist with front and back office tasks as required (within the scope of practice).
  • Organize monthly staff meeting agendas and lead discussions on various topics.
  • Support the Practice Manager in staff performance management, including decisions regarding merit increases, hiring, promotions, corrective actions, and terminations, as well as participating in the annual performance review process.
  • Ensure adherence to MPG processes across all locations, including AIDET and patient phone surveys.
  • Promote a superior patient experience by leading through example.

Supervisory Duties

This position includes supervisory responsibilities under the guidance of the Practice Manager.

Required Qualifications

  • Preferred: Associate's Degree and/or Clinical Certification (LPN, CMA, RMA). Clinical Certification must remain current to maintain the position.
  • 3-5 years of direct healthcare experience in a similar capacity is preferred.

Essential Skills and Competencies

Communication: Ability to read and interpret documents such as safety regulations, operating instructions, and procedural manuals. Proficient in writing routine reports and correspondence. Capable of effectively communicating with patients, staff, providers, and other organizational employees.

Reasoning Ability: Ability to apply common sense to carry out instructions provided in written, oral, or diagrammatic form. Capable of addressing problems involving multiple concrete variables in standardized situations.

Technical Skills: Proficient in EMR systems and software applications, including Microsoft Office Suite. Familiarity with Athena is preferred.

Physical Requirements: The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


While executing the duties of this position, the employee is regularly required to stand, walk, use hands for handling or feeling, reach with hands and arms, climb or balance, talk, hear, and smell. The employee may occasionally need to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Work Environment: The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is typically moderate, depending on the business activity at the office.

About Millennium Physician Group: Established in 2008, Millennium Physician Group has evolved into one of the largest comprehensive primary care practices, featuring over 400 healthcare providers across Florida. With corporate headquarters in Fort Myers, Millennium Physician Group encompasses primary care offices, imaging centers, lab services, and wellness programs, including various initiatives led by our physicians.

If you are interested in joining an organization that values teamwork and a family-oriented culture, Millennium Physician Group is the ideal choice.


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