Help Desk Specialist
5 days ago
We are seeking a highly skilled Senior Help Desk Technician to join our team at Peraton. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our customers, ensuring that their IT needs are met with efficiency and professionalism.
Key Responsibilities- Provide daily supervision and direction to staff members responsible for support to users in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed and deployed by the Government.
- Manage helpdesk tickets creation within the IT Service Management (ITSM) system.
- Oversee the installation and troubleshooting of end-user equipment and software.
- Provide guidance and oversight to staff members performing shared file access maintenance, reimaging, and resetting CAC/Token.
- Ensure local registration authority capabilities are maintained.
- Track and resolve incidents and changes that impact customers.
- Escalate tickets to other IT support groups and/or vendor support as necessary.
- Minimum of 8 years of experience with a BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD.
- 12 years of relevant experience will be considered in lieu of formal education.
- DoD TS clearance or above.
- DoD IAT Level II Certification required.
- General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
- Specialized experience includes the management of helpdesks in a multi-user environment, a comprehensive understanding of PC operating systems, an in-depth knowledge of network and electronic mail operations, and prior supervision of help desk.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
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