Flight Operations Assistant
1 day ago
We're a global leader in cargo and passenger handling, operating in 164 airport locations across 18 countries and 5 continents. As an Airline Customer Service Representative at Worldwide Flight Services, you'll be part of a dynamic team that's committed to delivering exceptional customer experiences and ensuring the safe and timely delivery of cargo and passengers.
Job Overview
This position involves working with passengers, handling baggage and freight, and ensuring that all operations run smoothly and efficiently. Key responsibilities include assisting passengers with reservations, ticketing, and check-in processes, as well as managing airfreight shipments and maintaining accurate records of daily transactions. Additional duties include security awareness, reporting suspicious activity, and maintaining compliance with security protocols.
Responsibilities:
- Assist passengers with reservations, ticketing, and check-in processes.
- Provide information on flight schedules, fare details, and airline policies.
- Check baggage, issue boarding passes, and manage excess baggage charges.
- Aid passengers in boarding and deplaning, ensuring proper boarding procedures.
- Handle lost and found inquiries, initiate tracing procedures, and process baggage claims.
- Manage airfreight shipments, verify shipment details, and complete required documentation.
- Monitor and report any security breaches or suspicious activities.
- High school diploma or equivalent.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong communication skills in English (additional languages are an asset).
- Customer service experience (preferably in the airline industry).
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