Limousine Service Specialist

3 hours ago


Sens, Bourgogne-Franche-Comté, United States MGM Resorts International Full time

Dedicated to Exceptional Guest Service at MGM Resorts International

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MGM Resorts International is committed to delivering unparalleled guest experiences. As a Limousine Service Specialist, you will play a vital role in ensuring that our VIP guests receive the highest level of service and attention to detail.

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Your primary responsibility will be to coordinate guest limousine reservations, working closely with casino hosts and VIP personnel to guarantee seamless transportation services. You will also maintain accurate records of all transportation activities, communicate effectively with drivers, and utilize computer programs to track flights and reservations.

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Key Responsibilities:

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  • Coordinate guest limousine reservation requests with casino hosts and VIP personnel">
  • Maintain accurate records of all transportation activities in the department">
  • Communicate effectively with limousine and shuttle bus drivers to ensure timely pickups and drop-offs">
  • Use computer programs to track airline flights, review limousine reservations, and find addresses and map driving routes">
  • Train newly hired dispatchers on working with radios, computer programs, and multi-line phone systems">
  • Prioritize guest reservations and assign errand requests to runners">
  • Answer incoming calls and assist guests as needed or direct calls to appropriate areas">
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Requirements:

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  • High school diploma or equivalent required; Bachelor's degree preferred">
  • Previous experience in transportation or dispatching, preferably in the hospitality industry">
  • Excellent communication and interpersonal skills">
  • Able to work independently and as part of a team">
  • Familiarity with computer programs, including CRM and mapping software">
  • Available to work varied shifts, including weekends, holidays, and call offs">
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What We Offer:

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  • A starting salary of $52,000 per year, based on experience">
  • Access to company hotel, food, and beverage discounts">
  • Wellness incentive programs to promote physical and mental well-being">
  • Free meals in our employee dining room">
  • Professional development opportunities through training and networking events">
  • A dynamic and supportive work environment">
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To apply, please visit our career website and search for job code 11234.



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